Last updated: November 2026

Every Harrow & Sons board is finished and engraved to order. That shapes how returns work, so here it is in plain language.

Changing or cancelling an order

You can change the size, the engraved name, or cancel the order entirely within 24 hours of placing it, for a full refund. Write to hello@harrowandsons.com with your order number. After 24 hours the board is already in production and can no longer be changed or cancelled.

Boards without engraving

An unengraved board can be returned within 30 days of delivery for a full refund of the purchase price. The board must be unused and in its original packaging. Write to us first; we send you a return label and the address. Return shipping is deducted from the refund unless the return is our fault.

Engraved boards

A board with your name on it is made for you and can't be sold to anyone else, so engraved boards are not returnable for change of mind. If there is anything wrong with the board itself, the two-year guarantee below applies in full, engraved or not.

Damaged in transit

If the board arrives damaged, send us a photo of the board and the box within 7 days of delivery. We ship a replacement at no cost. You don't need to send the damaged one back.

Wrong engraving

If the name on the board doesn't match what you typed in the order form, we remake it free of charge. Send us a photo and your order number. If the spelling matches the order form, we can't remake it for free, which is why we ask you to check it before confirming.

The two-year guarantee

If your board cracks, splits or warps within two years of delivery, we replace it. Send a photo to hello@harrowandsons.com, we send a new board. We don't ask how you cared for it.

The guarantee doesn't cover damage from the dishwasher, the oven, a microwave, soaking in water, or a dropped board. Knife marks and the natural darkening of walnut over time are not defects.

How refunds are paid

Refunds go back to the original payment method within 10 business days of our confirming the return. Your bank or card issuer may take a few extra days to post it.

Order hasn't arrived

Boards ship within the US with tracking; from order to door is 2–4 weeks. If your tracking hasn't moved for 10 days, or the carrier marks it delivered and it isn't there, write to us and we sort it out, including a replacement if the package is lost.

Contact

hello@harrowandsons.com — one of the brothers replies within one business day, Monday to Friday.